The sheer frustration this salon owner experienced can be avoided
Was away on a family holiday last month, enjoying a glass of red by a roaring fire place in the stunning South Island of NZ.
When I got a text from one of our good clients, normally on holidays I would send to our team to handle (but it was after hours), so what could I do, especially when the text was…
Yep, capitals and all.
More specifically it was HELP emails and web are down.
Now in this industry, that does happen. We have stop gaps in place to do our best to prevent but there are occasions when stuff just happens (Funny thing is this exact issue happened to 2 clients in the same week..).
And when they do, we normally know what to do to sort out fast. But in this situation we could not do anything…
The client’s domain name had expired, and it was not under our management system so unfortunately not something we can control or help with.
But here’s where it gets worse.
The client had taken over the business from a previous owner a while ago and the domain name was still in the previous owners name. Now if all parties are talking and contactable no big deal. But in this situation the old owner was hard to get hold of and from previous communication not super willing to help.
This is a horrible situation to be in, as your domain name is the key to your online world, your emails, your website and your professional online presence. Now sure you can always set up a new domain name, but that is a real muck around, then you have to move the website, let clients know you have a new domain and just a whole lot of pain you should not have to worry about.
Now luckily, the company let the client pay for the renewal (some may not) and then once everything back up and running worry about changing all details over to the new owner.
But this was after a very frustrating 48 hours, where the client was so frustrated and consumed with the “what ifs”, according to her she barely got a wink of sleep until it was resolved.
So what can you do to make sure your domain name is in your name?
First thing (if you are unsure) is go to www.whois.domaintools.com enter your domain name and hit search.
Then you will see a screen which has all the domain name registration details.
Scroll down the page and you will come to a section called Whois Record.
There it shows you all the details of the people and organisation that controls the domain name.
The Registrant details, show the legal entity (company or business) that owns the domain name.
The Registrant contact details are for the main point of contact for the domain name. This is someone in the company (normally) that can deal with the company that manages the domain name.
The Tech Contact details are more often than not the people who will be managing this for you, such as a company like ours. Or if you set it up it would be yours.
Now if you are not listed as any of these and you do not have someone that you trust that is, you really want to make sure you have that changed as soon as possible.
Now if you are the director or owner of the legal entity then you have some ground to go in and get that changed.
But if you are not listed anywhere, and it is not under your company name, you really want to get onto this immediately, as it is just not worth having to put that fire out if the domain expires or
Heaven forbid someone else takes it.
To change the registrant details there is going to be a fee with your domain management facility (normally between $110-150) but this is a small price to pay to ensure a little peace of mind with controlling your domain name.
So go now to www.whois.domaintools.com and make sure that your domain is listed under your details.